Shipping policy
Shipping Policy – Pearl°ra
Thank you for visiting and shopping with Pearl°ra.
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📦 Shipping Fees
• Free Shipping: Free shipping on orders over US$75.00.
• Standard Shipping Fee: Orders under US$75 will incur a flat fee of US$12.99
• Shipping Area: Currently only within the United States. We are working hard to expand our business. I appreciate your interest!
• Shipping Restrictions: Currently do not ship to P.O. Boxes or APO/FPO addresses.
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⏱ Processing & Transit Times
• Processing Time:
In-Stock Items: Processing will be completed within 7 business days of receiving order confirmation (excluding weekends and holidays). Processing time may be longer during peak seasons.
Out-of-Stock Items: Most of our items are handmade to order. To ensure the quality of each item, production time is approximately 10-15 days, depending on the complexity of the design.
Personalized Custom Orders: Production time takes 10-25 business days, plus delivery time. Production time may be longer during promotions and holidays.
All in-stock orders will be processed within 7 business days of receiving order confirmation. Processing time may be slightly longer during peak seasons (holidays/promotions). We will notify you via email in case of significant delays.
• Estimated Shipping Time: After shipment, it typically takes 10 to 30 business days under normal circumstances (the exact time depends on the delivery location and local carrier).
• Potential Delays: Delays caused by unforeseen circumstances (severe weather, customs clearance, public holidays) are beyond our control.
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🛡 Delivery Guarantee & Exceptions
65-Day Guarantee: Guaranteed delivery within 65 business days of shipment. A full refund will be issued if the package does not arrive within this timeframe.
Non-Refundable Exceptions: No refunds or reshipments will be granted if customer-related issues cause delivery failure:
• Refusal to clear customs.
• Refusal to accept the package upon delivery.
• Incomplete or incorrect shipping address/contact information.
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🔄 Reshipment Policy
Free Reshipment: One free reshipment is provided if the package is lost or damaged during transit.
Paid Reshipment: If the delivery issue is due to customer error (e.g., incorrect address or refusal), reshipment can be arranged for a fee of 25% of the product value to cover additional shipping costs.
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🔍 Tracking & Customs
Order Tracking: A Shipment Confirmation email with a tracking number will be sent upon dispatch. Please allow up to 48 hours for the tracking info to become active.
Customs, Duties, & Taxes: All customs duties, taxes, or additional fees applied during or after shipping are the sole responsibility of the customer.
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📩 Customer Support
For any return-related inquiries, please contact us:
• Email: service@pearlra.com
• Website: www.pearlra.com