We process orders within 2-5 business days and shipping times vary depending on your location. Typically, orders in the US take 7-15 business days to arrive, while international orders may take 10-18 business days. We'll send you a shipping confirmation email with a tracking number so you can track your order.

Shipping costs vary depending on the size of your order and your location. You can check the shipping cost for your order at checkout before submitting your payment.

Yes, we offer free shipping on orders over $75.00 USD.

Check real-time delivery progress via the "Track Order" function on our official website using your order number.

Please check our Return Policy

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Items Not Eligible for Return:

• Engraved products
• Customized products
• Worn earrings (we accept returns for unworn earrings)
• Items sold as a set (must be returned as a complete set to be eligible for a refund)
• Worn items or those sent as a replacement/exchange, and returned once
• Items without jewelry tags
• Final sale items (unless required by law)
• Baroque pearls and natural pearls without quality issues

Please submit a return request.If your return request is approved and requires shipping, you will receive an email with shipping instructions. Pearlra does not provide pre-paid shipping labels for returns, so you may return orders using the carrier of your choice.  We recommend using a trackable and insured shipping method to ensure the successful delivery of your return. Once the product is returned, you will receive a refund.

If it has been more than 15 business days since we received your return products and you still have not received your refund,  please contact us at service@pearlra.com

If you cancel an order before it ships, we will deduct a 5% bank transaction fee from the total amount paid for the canceled order. This fee is used to cover the credit card processing fee charged by our payment processing institution, which is non-refundable. Please ensure that you order the correct product. If you mistakenly ordered the wrong item and your order has not yet shipped, please contact us via email to amend your order. Do not place a new order for the correct item. We do not accept cancellations once the order has shipped and been delivered to your destination. If canceled before shipment, we will issue a refund.

For personalized, engraved, or special-order items, cancellations after 10 hours will incur corresponding material and processing fees. Details are as follows:

• Cancellation within 10 hours of placing the order is free of charge.
• Cancellation within 10 to 24 hours after placing the order will incur a $2 cancellation fee.
• Cancellation after 24 hours will incur a $5 cancellation fee.

About Our Jewelry Materials, We carefully select materials and exclusively design unique styles of jewelry for you to make us proud. Below is a brief introduction to the materials we commonly use in our jewelry, for your reference:

a.925 Sterling Silver:92.5% Pure Silver: The majority of the alloy, giving it its precious metal status and inherent beauty. 7.5% Other Metals: Typically copper, which adds strength and durability to the silver.

This composition enhances the silver's durability while maintaining its lustrous appearance, making it ideal for jewelry.

b.925 Sterling Silver Plated with 18K Gold:

Refers to jewelry made from 925 sterling silver as the base material, which is then coated with a layer of 18K gold. Here's the composition breakdown:

Base Material: 925 Sterling sliver

Plating: 18K Gold Layer. This is a thin layer of gold, consisting of approximately 75% pure gold, with the remaining 25% typically other metals for added color and hardness.

The combination provides the appearance of gold jewelry with the affordability and strength of sterling silver.

c.Natural Freshwater Pearls: Sourced from freshwater mollusks, freshwater pearls are prized for their naturally irregular shapes and rich luster.Natural freshwater pearls carry an air of authenticity and individuality, making them a prized choice in luxury jewelry.

d.Natural Baroque Pearls: Baroque pearls are pearls that have an irregular or non-symmetrical shape. Baroque pearls can exhibit a variety of shapes, including oval, elongated, and even whimsical forms. Each pearl is uniquely shaped, making them one-of-a-kind.Baroque pearls celebrate individuality and uniqueness, making them a popular choice for those looking for something distinct and artistic in their pearl jewelry collection.

e.Natural Gemstones: Our natural gemstones include sapphires, emeralds, rubies, Tigereye, agate, and more, each a masterpiece of nature with unique colors and significance. Gemstones have healing properties or can enhance certain qualities in individuals

f.Cubic Zirconia (CZ): CZ is a highly sparkling synthetic gemstone known for its durability and stunning appearance.It’s a versatile and attractive synthetic gemstone that provides an excellent alternative to natural diamonds, valued for its beauty, affordability, and durability.

Taking your pearl, 925 sterling silver, and gemstone jewelry is essential to maintain their beauty and longevity. Here are some tips for each type:

 1. Pearl Jewelry

Storing:

Store pearls in a soft cloth or pouch to prevent scratching.Keep away from other jewelry to avoid damage.

Cleaning:

Wipe pearls with a soft, damp cloth after wearing to remove oils and dirt.Avoid harsh chemicals and ultrasonic cleaners. 

Wearing:

Put on pearls after applying makeup, perfume, or hair products to prevent damage. Wear regularly, as natural oils from the skin help maintain luster.

2. Gemstone Jewelry

Storing:

Store each gemstone separately, especially softer stones (like opals or pearls), to avoid scratches.

Use boxes lined with soft fabric.

Cleaning:

Clean with a soft, damp cloth; avoid using steam or ultrasonic cleaners unless specified safe.

Check specific care recommendations for each type of gemstone, as some may require special handling.

Wearing:

Be mindful of wearing gemstones during activities that could expose them to impact or harsh environments.

3. Sterling Silver Jewelry

Storing:

Store in a cool, dry place, preferably in an anti-tarnish cloth or pouch. Keep away from humidity and harsh chemicals.

Cleaning:

Clean with a silver polishing cloth to remove tarnish.Use mild soap and water for deeper cleaning;  dry thoroughly.

Wearing:

Remove before swimming, showering, or exercising to prevent exposure to chemicals or sweat.

General Tips:

Regular Inspections: Periodically check for loose stones or clasps in your jewelry.

Professional Cleaning: Consider professional cleaning and maintenance for valuable or intricate pieces.

By following these care tips, you can keep your pearl, sterling silver, and gemstone jewelry looking stunning for years to come!

Dear Customer,
Thank you for choosing our jewelry. We work with excellent manufacturers, and each piece is handmade by craftsmen. Adhering to the insistence on quality and elegance, we are willing to protect your good times for a long time.

Warranty Service:
The entire series enjoys 100 days of peace of mind guarantee, free repair for non-human damage, and cost price repair for human damage. Just contact us and we will work together to find a solution.

Gemstones: Color is unique and cannot be guaranteed to be exact as imagined. These characteristics make your work unique and should not be considered defects.

Baroque and natural pearls: unique, each with its distinctive look. Therefore, irregular shapes are not considered defects.

925 Sterling Silver/18k Gold Plated: It is normal for 925 Sterling Silver and 18K Gold to tarnish or oxidize - it is a natural process that will affect its appearance over time. It affects any gold or silver jewelry, including what we normally think of as pure gold or sterling silver jewelry.

Metal Integrity: We guarantee the structural integrity of our jewelry, covering any imperfections in the metalwork.

Clasps and Inlays: If there is any problem with the clasp or inlay, we will repair or replace it during the warranty period.

Please note, however, that the warranty does not cover lost or damaged items, scratches caused by normal wear and tear, improper use or storage of the product, or any modifications to the product by third parties other than Pearl°ra。

Contact Us: Reach out to our dedicated customer support team via email sercice@pearlra.com or through our website's contact form.

Provide Proof of Purchase: You will be required to furnish your proof of purchase (receipt or order confirmation) along with a detailed description of the issue. 

Provide references: Kindly share any available visual documentation, such as images or videos, that depict the concerns related to the product's quality or performance.

Assessment: Our expert team will carefully evaluate your claim, and, if necessary, may request additional information or photographs to assess the defect accurately.

Resolution: If the issue is determined to be covered by our warranty, we will provide clear instructions on how to proceed with the repair or replacement within 2-3 days.