Buy 2, get 15% off -- Buy 3, get 20% off
(Cannot be combined with other offers or discounts.)
Política de envío
Shipping Policy – Pearl°ra
Thank you for visiting and shopping with Pearl°ra.
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Shipping Fees & Coverage
- Free Shipping: Free standard shipping on orders over US$75.00.
- Standard Shipping Fee: Orders under US$75.00 will incur a flat shipping fee of US$12.99.
- Shipping Area: We currently only ship within the United States. We do not ship internationally at this time.
- Address Restrictions: We currently do not ship to P.O. Boxes, APO/FPO/DPO addresses, or freight forwarding locations.
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Shipping Protection (Worry-Free Delivery)
To protect your package against loss, damage, or theft during transit, Pearl°ra offers optional Shipping Protection (Worry-Free Delivery) powered by CWILL at checkout.
- Insured Orders: If you opted into Shipping Protection at checkout, your order is fully covered against delivery delays, transit damage, or stolen packages (confirmed as delivered but missing). You can easily submit a claim through your Customer Account or Order Tracking page for a fast reshipment or refund.
- Uninsured Orders: If you choose to opt out of Shipping Protection, Pearl°ra is not liable for lost, damaged, or stolen packages once handed over to the shipping carrier.
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Package Security & Discretion
- Discreet Packaging: To protect your purchase from porch piracy and theft during transit, all orders are shipped in plain, discreet outer shipping boxes or mailers. There are no visible references to "Jewelry" on the exterior shipping label.
- Signature Requirement: For select high-value or custom orders, orders above $250 require signature upon delivery. Pearl°ra reserves the right to require a signature upon delivery to ensure safe handover.
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Processing & Transit Times
- In-Stock Items: Orders are processed and dispatched within 7 business days after receiving payment confirmation (excluding weekends and statutory holidays).
- Made-to-Order & Out-of-Stock Items: To ensure exceptional craftsmanship, production time takes approximately 10–15 business days depending on design complexity.
- Personalized / Custom Orders: Production time ranges from 10–25 business days before dispatch.
- Estimated Transit Time: Once shipped, delivery typically takes 5 to 15 business days under normal postal conditions.
- Potential Delays: Processing and transit times may be extended during peak promotional seasons, major holidays, or due to severe weather conditions beyond our control.
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Order Tracking
- Shipment Confirmation: A Shipment Confirmation email containing your official tracking number will be sent once your package is dispatched.
- Tracking Updates: Please allow up to 48 hours for the tracking information to activate and update in the carrier's portal.
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Delivery Terms & Stolen Package Disclaimers
- Stolen or Missing Packages After Delivery: Unless Shipping Protection was purchased, Pearl°ra is not responsible for lost or stolen packages once the logistics carrier confirms successful delivery to the shipping address provided at checkout (Status: Delivered).
- If Your Package Shows Delivered But Is Missing:
1. Check around your property, porch, mailbox, or leasing office.
2. Verify with household members or neighbors.
3. Contact your local postal carrier or post office with your tracking number.
4. If mail theft is suspected, we strongly recommend filing a Police Report with your local police department for official investigation.
5. If you purchased Shipping Protection, please submit a claim directly via your Order Tracking page or Customer Account.
- Carrier Delays & Lost Packages: Estimated delivery times are guidelines and not guaranteed. If tracking has not been updated for more than 20 business days, please Contact Us. We will initiate a formal tracer claim with the carrier. Allow 7–14 business days for the carrier to complete their official investigation. If the carrier formally confirms the package as Lost in Transit, a full refund or free replacement will be issued immediately.
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Damaged, Defective, or Missing Items Upon Delivery
- 48-Hour Claim Window: Please inspect your package immediately upon delivery. Any claims regarding damaged items, manufacturing defects, or missing items must be reported within 48 hours of carrier-confirmed delivery via our official Contact Us page.
- Required Documentation: To evaluate your claim, you must provide:
1. Clear photos/videos of the exterior parcel and shipping label.
2. Clear photos of the inner packaging and damaged contents.
(An unboxing video recorded before opening may be requested for missing item verification.)
- Claims submitted past the 48-hour window or lacking sufficient proof may not be eligible for compensation.
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Non-Refundable Exceptions
No refunds, replacements, or store credits will be granted for delivery failures resulting from customer-related actions, including but not limited to:
- Providing an incorrect, incomplete, or outdated shipping address at checkout.
- Refusal to accept the package upon delivery.
- Failure to retrieve the parcel from a local carrier facility promptly.
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Customer Support
For any shipping inquiries, tracking assistance, or claims help, please contact our support team:
- Contact Us: Please visit our official Contact Us page.
- Website: www.pearlra.com