Procesamos los pedidos en un plazo de 3 a 6 días laborables y los tiempos de envío varían según tu ubicación. Normalmente, los pedidos en EE. UU. tardan entre 10 y 18 días laborables en llegar, mientras que los pedidos internacionales pueden tardar entre 10 y 21 días laborables. Te enviaremos un correo electrónico de confirmación de envío con un número de seguimiento para que puedas rastrear tu pedido.

Los gastos de envío varían según el tamaño de tu pedido y tu ubicación. Puedes consultar el coste del envío al finalizar la compra antes de realizar el pago.

Sí, ofrecemos envío gratuito en pedidos superiores a $ 99,00 USD.

Check real-time delivery progress via the "Track Order" function on our official website using your order number.

ShePearl ofrece un servicio de devolución para todos los productos a precio regular y los clientes deben solicitar la devolución dentro de los 7 días posteriores a la recepción del artículo.

Para poder devolver el artículo, este debe estar en las mismas condiciones en que lo recibió: sin usar, con etiquetas y en su embalaje original. También necesitará el recibo o comprobante de compra. No se aceptarán devoluciones sin haber solicitado previamente la devolución. En cumplimiento con las mejores prácticas de higiene, no se aceptan devoluciones de pendientes ni de joyas personalizadas, hechas a medida o grabadas.

Para iniciar una devolución, puede contactarnos a support@shepearl.com. Le enviaremos la dirección de devolución a su correo electrónico una vez aprobada. Si devuelve el artículo después de 14 días de haberlo recibido, no emitiremos un reembolso y lo reenviaremos automáticamente. Tenga en cuenta que usted será responsable de pagar los gastos de envío, aranceles e impuestos correspondientes.

La forma más rápida de garantizar que obtengas lo que quieres es devolver el artículo que tienes y, una vez aceptada la devolución, realizar una compra por separado del nuevo artículo.

Ciertos tipos de artículos no se pueden devolver, como productos perecederos (como alimentos, flores o plantas), productos personalizados (como pedidos especiales o artículos personalizados) y artículos de cuidado personal (como productos de belleza). Tampoco aceptamos devoluciones de materiales peligrosos, líquidos o gases inflamables. Si tiene alguna pregunta o inquietud sobre su artículo, contáctenos.

Lamentablemente, no podemos aceptar devoluciones de artículos en oferta ni tarjetas de regalo.

Please submit a return request.If your return request is approved and requires shipping, you will receive an email with shipping instructions. Pearlra does not provide pre-paid shipping labels for returns, so you may return orders using the carrier of your choice.  We recommend using a trackable and insured shipping method to ensure the successful delivery of your return. Once the product is returned, you will receive a refund.

If it has been more than 15 business days since we received your return products and you still have not received your refund,  please contact us at service@pearlra.com

If you cancel an order before it ships, we will deduct a 5% bank transaction fee from the total amount paid for the canceled order. This fee is used to cover the credit card processing fee charged by our payment processing institution, which is non-refundable. Please ensure that you order the correct product. If you mistakenly ordered the wrong item and your order has not yet shipped, please contact us via email to amend your order. Do not place a new order for the correct item. We do not accept cancellations once the order has shipped and been delivered to your destination. If canceled before shipment, we will issue a refund.

For personalized, engraved, or special-order items, cancellations after 10 hours will incur corresponding material and processing fees. Details are as follows:

• Cancellation within 10 hours of placing the order is free of charge.
• Cancellation within 10 to 24 hours after placing the order will incur a $2 cancellation fee.
• Cancellation after 24 hours will incur a $5 cancellation fee.

Aquí puedes colocar una explicación o respuesta a la pregunta.

Aquí puedes colocar una explicación o respuesta a la pregunta.

Dear Customer,
Thank you for choosing our jewelry. We work with excellent manufacturers, and each piece is handmade by craftsmen. Adhering to the insistence on quality and elegance, we are willing to protect your good times for a long time.

Warranty Service:
The entire series enjoys 100 days of peace of mind guarantee, free repair for non-human damage, and cost price repair for human damage. Just contact us and we will work together to find a solution.

Gemstones: Color is unique and cannot be guaranteed to be exact as imagined. These characteristics make your work unique and should not be considered defects.

Baroque and natural pearls: unique, each with its distinctive look. Therefore, irregular shapes are not considered defects.

925 Sterling Silver/18k Gold Plated: It is normal for 925 Sterling Silver and 18K Gold to tarnish or oxidize - it is a natural process that will affect its appearance over time. It affects any gold or silver jewelry, including what we normally think of as pure gold or sterling silver jewelry.

Metal Integrity: We guarantee the structural integrity of our jewelry, covering any imperfections in the metalwork.

Clasps and Inlays: If there is any problem with the clasp or inlay, we will repair or replace it during the warranty period.

Please note, however, that the warranty does not cover lost or damaged items, scratches caused by normal wear and tear, improper use or storage of the product, or any modifications to the product by third parties other than Pearl°ra。

Contact Us: Reach out to our dedicated customer support team via email sercice@pearlra.com or through our website's contact form.

Provide Proof of Purchase: You will be required to furnish your proof of purchase (receipt or order confirmation) along with a detailed description of the issue. 

Provide references: Kindly share any available visual documentation, such as images or videos, that depict the concerns related to the product's quality or performance.

Assessment: Our expert team will carefully evaluate your claim, and, if necessary, may request additional information or photographs to assess the defect accurately.

Resolution: If the issue is determined to be covered by our warranty, we will provide clear instructions on how to proceed with the repair or replacement within 2-3 days.